At The Last Shoes, we know that how we collect, use, exchange and protect your information is important to you, and we value your trust. That’s why protecting your information and being clear about what we do with it is a vital part of our relationship with you.
WHAT TYPE OF PERSONAL INFORMATION IS COLLECTED?
Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained. The types of personal information we may collect includes name, contact details, identification information, transaction details/history, records of your communications and interactions with us and activity with our digital services. Last Shoes does not hold any payment or credit card details. We may not be able to provide our products or services, or make offers to you without your personal information. For example, we may not be able to provide you with an offer, competition, award, contact you or deliver your orders.
HOW IS YOUR PERSONAL INFORMATION COLLECTED?
We may collect your personal information in relation to your interactions and transactions with us via our Last Shoes stores and lastshoes.com.au. This includes: making a purchase in store; placing an order online; making a non-cash payment; participating in a promotion, competition, or survey; registering for our Last Shoes newsletter; and using related digital services including social media.
We may monitor and record your communications with us (including email, telephone and video surveillance devices) for training, security and dispute resolution purposes.
HOW CAN YOU UPDATE AND CORRECT YOUR PERSONAL INFORMATION?
It’s important that we have your correct details, such as your name, current address, email and telephone number. At Last Shoes, both our team as well as job applicants and our customers can contact our human resources team for details about the privacy of their personal information. We encourage you to check or update your information by login-in to your Last Shoes account on lastshoes.com.au. You can also Contact Us to correct any inaccurate information we hold.
HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURED?
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. We implement a range of measures to protect the security of that personal information. We also take measures in respect of destroying or de-identifying personal information.
WHAT IS THE PURPOSE FOR HANDLING PERSONAL INFORMATION?
Last Shoes collects and uses personal information for a range or reasons, including to gather and combine data to provide our customers with our products, and to continually improve our services.
Last Shoes may combine customer information it has with information available from a variety of external sources (for example census or Australian Bureau of Statistics data). Last Shoes members are able to analyse the data in order to gain useful insights, which can be used to personalise and improve our products and services. This can include processing payments, delivering orders, managing promotions, providing refunds and discounts, verifying your identity, communicating with you (including email and direct marketing), conducting product and market research, maintaining and updating our records, dealing with enquiries from you, and working with our service providers.
We may also handle your personal information to protect our lawful interests and facilitate purchases and potential purchases of our businesses.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
To make it easy for you to deal with us and provide you with a more personal and consistent experience, we may exchange your personal information with service providers engaged to assist us, including data processing, data analysis, payment gateways, business consulting, email marketing, research, security, and mailing services, payment cards and insurance. We also use a third party provider to process payments. Our provider, Eway, maintains credit card details which allows your information to be retained and used for new purchases.
Last Shoes mostly stores information on databases located in Australia. Typically, we do not disclose personal information outside of Australia. If we need to disclose information overseas, we will take steps to ensure that our service providers protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
Some functionality of the Last Shoes website is not run by Last Shoes. Third parties such as Facebook™, Twitter™, Youtube™ and Instagram™ may store your personal information if you interact with them on our website. These third parties may be located outside of Australia. If you interact with third parties on our website, we encourage you to examine their privacy policies and to make your own decisions regarding their practices. Last Shoes is not responsible for the privacy practices of these third parties.
We may engage in direct marketing to offer you products and services that might be of interest to you, including products and services from other suppliers. If we provide marketing communications and targeted advertising to you by electronic messages (E.g. Email, text or other digital means), you can opt out by clicking the Unsubscribe link at the bottom of the email, or as otherwise directed in the communication.
You can also contact us at any time to opt-out of our mailing lists.
We provide information through our range of digital and online services including lastshoes.com.au, email, and social media. These services may be operated by us and by third party suppliers to provide a consistent experience, personalise your use of each of those services and provide targeted marketing.
WHAT ARE COOKIES AND WHAT ARE THEY USED FOR?
HOW TO CONTACT US, MAKE A COMPLAINT OR FIND OUT MORE.
We aim to resolve your query or complaint. You can use your usual Last Shoes store as one of your point of contact or contact our online team here:
You can call our Customer Service Team on +61 404 246 777 between 10am - 6pm Monday to Saturday. We are closed on public holidays.
GET IN TOUCH
We will respond to any queries within a reasonable period, and try to resolve any complaints for you. If we are unable to resolve your complaint or you are unhappy with the outcome, you can contact the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website https://www.oaic.gov.a